How to top up your wallet
Five steps from a verified identity to a credited balance, with the rule behind each one.
The five steps
Verify your identity
Your wallet stays inactive until your identity check clears. Your balance and any holds stay visible in the meantime, but a top-up cannot be declared until the check is approved.
Quote your transfer reference
Your wallet page shows a transfer reference in your name. It is permanent, so quote it on every transfer you send and finance can match the money to your wallet. A virtual IBAN appears there too once it has been issued; until then the reference is what identifies the payment.
Send from an account in your own name
A transfer from anyone else's account cannot be credited to your wallet, and returning it takes longer than sending it again correctly. Send at least the published minimum top-up, which your wallet page states before you type an amount.
Attach the proof of transfer
Declare the top-up on your wallet page and attach the receipt as a photograph or a PDF, up to 10 MB. Each slip proves one payment, so a second transfer needs its own file.
Finance verifies it, and that is what credits you
Declaring a transfer does not move a balance. Our finance team reads your proof against the bank statement, and only that verification credits your wallet.
A manager's cheque is not a wallet top-up
A manager's cheque is lodged against the one auction you name when you declare it, and it never credits your wallet balance. Its number, its issuing bank and its date are recorded with it, and the cheque itself is held in custody.
Where the money shows
Your wallet page states three figures: what is available, what is held against lots you are in, and the total of the two. A deposit moves from available to held when you are registered for a lot, and returns to available when that hold is released.
Taking money back out
A refund returns only to the account the funds came from, and only one request can be open at a time. The refund screen states the minimum refundable amount and the processing fee before you ask, and the request then moves along a published ladder: under review, approved, transferring, paid.